Frequent questions

When will my order be shipped?
Orders generally ship within 1-3 business days after payment.

How much is shipping?
Shipping has a fixed cost of 4.50 euros.
The courier responsible for shipments is Bartolini, delivery once your order arrives in the warehouse takes 1-2 days.

I'm not satisfied with my order, can I return it? Of course, it is possible to make a return within 14 days from the date of receipt, the return is the responsibility of the buyer.

Are the stones all real?
Yes, the stones are all real and each stone has its own country of origin.
I have chosen not to include colored or artificially treated stones, which is why in my shop you will not find brightly colored agate slices or crystals with an artificial iridescent effect.

Can I request a personalized order or jewellery?
Of course, I will do everything I can to accommodate you based on my availability ♡
You can contact me via email at mysweetnightmareshop@gmail.com